Product Support & Warranty
Our Commitment to Quality
At Wellnana, we want every product you receive to meet the quality and presentation standards described in our store.
Our everyday personal-care accessories across Hair Care, Bath Care, and Grooming Tools are selected and prepared for shipment with care. If your product arrives damaged, defective, incorrect, incomplete, or develops a qualifying manufacturing or structural issue during the applicable warranty period, our customer support team will review the issue and provide an appropriate solution in accordance with this Warranty and Guarantee Policy and applicable consumer law.
90-Day Limited Warranty
Most eligible Wellnana products are covered by a 90-day limited warranty beginning on the date of confirmed delivery, unless otherwise stated on the applicable product page.
The warranty applies to eligible manufacturing defects, defects in materials or workmanship, and qualifying structural issues that arise during normal and intended use.
Depending on the nature of the issue, product availability, and the circumstances of the claim, an approved warranty claim may result in:
• A replacement product
• A replacement component, where appropriate and available
• A refund
• Store credit, where agreed with the customer
• Another appropriate remedy
The specific remedy will depend on the nature of the issue, product availability, applicable consumer law, and the circumstances of the claim.
What Is Covered
Subject to the terms and exclusions in this policy, the limited warranty may cover:
Manufacturing Defects
Defects in materials or workmanship that affect the normal intended use, function, or structure of the product.
Material or Construction Issues
Unexpected issues involving product construction, stitching, seams, fastenings, elastic components, woven or mesh materials, silicone parts, wooden components, metal parts, handles, grips, hinges, cutting edges, or other structural elements during normal and intended use.
Structural Defects
Problems with the construction or structural integrity of the product that are not caused by accidental damage, misuse, excessive force, improper care, or unauthorized modification.
Examples may include qualifying issues affecting:
• Hair wraps, bonnets, scrunchies, or styling accessories
• Bath sponges, bath gloves, body scrubbers, or bath brushes
• Handles, straps, hanging loops, or fastening components
• Nail clippers, tweezers, cuticle tools, grooming scissors, or nail files
• Product joints, pivots, springs, grips, or other functional components
Products Damaged on Arrival
Products that arrive damaged, torn, crushed, bent, scratched, broken, defective, incomplete, or otherwise unusable because of shipping, handling, fulfillment, or another issue not caused by the customer.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate remedy at no additional cost to the customer where the issue is confirmed to be our responsibility.
What Is Not Covered
Unless otherwise required by applicable law, the limited warranty does not cover damage or issues caused by:
• Accidental drops, impacts, tearing, snagging, bending, or breakage
• Misuse or use outside the product's intended purpose
• Improper handling or storage
• Excessive force or pressure
• Exposure to excessive moisture, heat, chemicals, cleaning agents, or unsuitable environments
• Normal wear and tear
• Cosmetic changes resulting from normal use
• Fading, discoloration, surface wear, pilling, creasing, fraying, or minor finish changes caused by use or improper care
• Rust, corrosion, staining, or deterioration caused by improper drying or storage where applicable
• Unauthorized repairs, modifications, or alterations
• Improper cleaning or maintenance
• Loss or theft
• Customer-caused damage
• Damage occurring after the applicable warranty period
Minor variations in colour, texture, finish, stitching, weave, shape, surface appearance, material tone, or other cosmetic characteristics are generally not considered defects when they do not materially affect the normal use or structural integrity of the product.
Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order promptly after delivery.
If your product arrives:
• Damaged
• Torn, crushed, bent, scratched, broken, or otherwise physically affected
• Defective
• Incorrect
• Incomplete
• Missing components or accessories
• Materially different from the product description
please contact us at:
as soon as reasonably possible.
To help us review the issue, please provide:
• Your order number
• Product name
• A brief description of the issue
• Clear photographs of the product
• A short video demonstrating the issue where relevant
• Photographs of the inner or outer packaging where relevant
• A photograph of the shipping label where available
Please keep the affected product and packaging until our customer support team has reviewed your request.
If Wellnana confirms that the item arrived damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate replacement, refund, return solution, or other remedy at no additional cost to the customer.
How to Make a Warranty Claim
To submit a warranty claim, contact our customer support team at:
Please include:
• Your order number
• The email address used to place the order
• Product name
• A description of the issue
• Supporting photographs or videos where relevant
Our customer support team aims to respond to warranty enquiries within 24–48 hours.
Warranty Review
Warranty claims are reviewed based on the individual circumstances of the issue.
During our review, we may consider:
• The nature of the reported issue
• The date of confirmed delivery
• Product condition
• How the product was used
• Photographs or videos provided
• Whether the issue is consistent with a manufacturing or structural defect
• Whether customer-caused damage, misuse, improper cleaning, or improper care contributed to the issue
• Applicable consumer protection requirements
Submitting a warranty claim does not automatically mean that the claim has been approved.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product or variation originally purchased.
If the original product is unavailable, we may offer:
• A comparable replacement
• An alternative product, where agreed with the customer
• A refund
• Store credit, where agreed with the customer
• Another appropriate solution
Product Care
To help keep your Wellnana products in good condition:
• Follow any care or use instructions provided with the product
• Use each product only for its intended purpose
• Handle fabric, mesh, woven, silicone, wooden, and metal components carefully
• Avoid unnecessary pulling, stretching, snagging, bending, impact, or excessive force
• Rinse bath accessories thoroughly after use where applicable
• Allow bath accessories and tools to dry appropriately before storage
• Keep metal grooming tools clean and dry after use
• Avoid prolonged exposure to excessive moisture, heat, chemicals, strong cleaning agents, or harsh environments
• Clean products using suitable methods according to applicable care instructions
• Store products in a clean and dry environment when not in use
For Hair Care accessories, avoid unnecessary stretching, pulling, or exposure to unsuitable heat or chemicals unless the product is specifically designed for such use.
For Bath Care accessories, rinse after use and allow the product to dry appropriately before storage.
For Grooming Tools, clean and dry the tool after use and store it in a suitable dry location.
Damage resulting from misuse, improper handling, improper cleaning, unsuitable storage, or failure to follow reasonable care instructions may not qualify for warranty coverage where permitted by applicable law.
Consumer Rights
This limited warranty is provided in addition to, and does not replace, any rights you may have under applicable consumer protection laws.
Contact Us
If you have questions about a product, warranty coverage, or an existing warranty claim, please contact us:
Brand: Wellnana
Website:
wellnana.com
Legal Entity:
Sichuan Laomiedoufa Trading Co., Ltd.
Registered Address:
Room 1111, 11th Floor, Building 3, No. 138 Tianfu 2nd Street, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Unified Social Credit Code:
91510100MAEA70TF71
Customer Support Email:
service@wellnana.com
For order-related enquiries, please include your order number and the email address used at checkout.
Our customer support team aims to respond to enquiries within 24–48 hours.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
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